Last updated: 20/02/2025
At House Of Love And Fortune, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase a reading, ritual, spiritual service, or other product.
1. Information We Collect
When you use our website or purchase one of our services, we may collect information including:
- Your name
- Your email address
- Your billing and order information
- Responses to questionnaires, quizzes, or intake forms
- Relationship information or personal circumstances you voluntarily provide
- Names, dates, photographs, or other information you submit for the purpose of a reading or personalised service
- Messages or correspondence you send to us
- Information about the products, readings, rituals, or services you purchase
- Technical information such as your IP address, browser type, device information, and website activity
- Marketing preferences and information about how you interact with our emails or advertisements
Payment information is generally processed securely by third-party payment providers such as PAYMENT PROVIDER — e.g. Stripe/PayPal. We do not directly store your complete payment-card details.
2. How We Use Your Information
We may use the information you provide to:
- Process and fulfil your order
- Prepare and deliver personalised readings, rituals, spiritual services, or related products
- Personalise our services based on the information you submit
- Contact you if we require clarification regarding your order
- Provide customer support
- Send order confirmations, delivery information, and service-related communications
- Improve our website, products, services, and customer experience
- Prevent fraud, misuse, or unauthorised transactions
- Comply with legal, accounting, or regulatory obligations
- Send promotional emails, special offers, educational content, or information about related services where permitted by law
You may unsubscribe from promotional emails at any time by clicking the unsubscribe link contained within those emails.
3. Personal Information Used for Readings and Rituals
Because some of our services are personalised, you may choose to provide information about yourself, another person, or a relationship.
This may include names, photographs, relationship circumstances, questions, intentions, personal reflections, or other information relevant to the service you purchase.
We use this information solely for purposes reasonably connected with delivering your order, providing customer support, improving our services, or as otherwise described in this Privacy Policy.
We will not intentionally publish your private submissions, photographs, personal story, or identifiable reading information for advertising or promotional purposes without your permission.
4. Testimonials and Customer Experiences
From time to time, customers may voluntarily provide testimonials, reviews, feedback, or descriptions of their experience with our services.
We will only use personally identifiable customer stories, photographs, messages, or testimonials in marketing where we have appropriate permission to do so.
Where appropriate, testimonials may be anonymised or edited for clarity, length, spelling, or privacy without materially changing the customer’s expressed experience.
5. Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to:
- Keep the website functioning properly
- Understand how visitors use our website
- Measure advertising performance
- Improve our marketing
- Remember preferences
- Provide more relevant advertising
Some of these technologies may be provided by third parties such as [META / GOOGLE / TIKTOK / OTHER ADVERTISING OR ANALYTICS PROVIDERS USED].
You may be able to control or disable certain cookies through your browser settings or any cookie-management tools available on our website.
6. Third-Party Service Providers
We may use trusted third-party providers to help operate our business, including providers responsible for:
- Payment processing
- Website hosting
- Email delivery
- Customer support
- Order processing and fulfilment
- Analytics
- Advertising
- Form submissions
- Data storage
These providers may process personal information where reasonably necessary to provide their services to us.
Each third-party provider handles information according to its own privacy practices and legal obligations.
7. Data Security
We take reasonable administrative, technical, and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, or alteration.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Delivering your purchased services
- Providing customer support
- Maintaining business and transaction records
- Resolving disputes
- Meeting legal, tax, accounting, or regulatory requirements
Certain information may therefore be retained even after you request deletion where we have a legitimate or legal reason to keep it.
9. Your Privacy Rights
Depending on where you live, you may have rights relating to your personal information, including the right to:
- Request access to information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Withdraw consent where processing is based on consent
- Object to or restrict certain uses of your information
- Opt out of marketing communications
- Request information about how your personal data is used
Privacy rights vary by jurisdiction and may be subject to legal exceptions.
To submit a privacy request, contact us at:
[SUPPORT EMAIL ADDRESS]
10. Children’s Privacy
Our website and services are intended for adults aged 18 years or older.
We do not knowingly collect personal information from children under 18. If you believe a minor has submitted personal information to us, please contact us so that we can review and, where appropriate, remove it.
11. International Customers
If you access our website from outside the country in which our business or service providers operate, your personal information may be transferred to and processed in another country.
Data protection laws may differ between jurisdictions.
By using our services and providing information to us, you acknowledge that your information may be processed in countries where our business or service providers operate, subject to applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, business practices, technology, or legal requirements.
The most current version will be published on this page together with the updated effective date.
13. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Email: asistant@houseofloveandfortune.com